In addition, Salesforce is continuing to determine whether any lost data can be recovered. Salesforce has announced that you may be eligible to receive compensation due to this data loss. You may have to manually enter them into Salesforce. For example, if you are using an integrated donation processing service like Click & Pledge, then you should check their site for transactions that came in during the outage. Verify if any third party apps were scheduled to communicate with your Salesforce instance during the outage.You may have lost any entered leads or cases during the outage. Determine if you are using Salesforce’s Web-to-Lead or Web-to-Case.See what scheduled jobs were running during the outage between 2:53 am PT/5:53 am ET and 6:29 am PT/9:29 am ET on May 10, 2016.For example, use mydomain instead of mydomain.my.).
#Salesforce data backup best practices full#
(You may need to enter just the domain name instead of the full URL to get results with the domain lookup tool. If you have a custom domain you can use this domain lookup tool. To check which domain you are using, look for ‘na14’ in the URL when you are logged into Salesforce. Check your Salesforce domain to see if you were affected.If you think you may have lost data during this timeframe, we recommend that you: The peace of mind these services offer does come at a cost, which will differ typically by the volume of data your organization has. These services deliver the added benefits of more frequent and automated backups of your data and tools for finding and restoring the exact data that might be missing or corrupted.
Other cloud services can also back up your Salesforce data. You can learn more about this functionality on the Salesforce Success Community. For instance, if for some reason your data is corrupted through a data load or various user changes to records, Salesforce will not be able to easily restore the “good” data. While Salesforce provides full application support and redundancy, they do not easily allow you to recover an incremental backup. You can also manually export your data at any time. We recommend that your organization, at a minimum, use the Salesforce Data Export functionality to export all of your Salesforce data on a weekly basis. This outage is a reminder that you are ultimately responsible for your own data and should take steps to ensure it is backed up. Unfortunately, no technology is foolproof as last week’s situation shows. Our consultants, some of whom have been working in this space for over 10 years, indicate that they have almost never seen unplanned outages. Salesforce maintains details on all the steps it takes to keep your system safe on. Your organization is on the same instance as commercial corporations and receives the same high service standards. Salesforce maintains the topmost security and uptime as demanded by all levels of customers, including their Fortune 100 clients. In addition, if you were affected by this outage and are concerned about lost data, we have some suggestions below. If you don’t already have such practices in place, read on for our recommendations. This situation is a reminder of the importance of regular data backup practices. Only clients on this instance were affected, but Salesforce has reported that any attempts to save data to the NA14 instance between 2:53 am PT/5:53 am ET and 6:29 am PT/9:29 am ET on failed. Last week, some of you may have been affected by an outage on one of Salesforce’s instances, NA14.
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